Known Issues - Updated 7th May 2020

6th May

Menu system updated - fixed missing links on tablets and small screens - links now easier on mobile and new channel page added for easier browsing.

28th April

Large screen playback - some LG televisions will not pass the stream to view - we are aware - we are still being 70% play to end on the majority of large screens. Problem passed to developers - suggested - remove ad blockers - try different browser on television.

25th April

Duck Duck Browser and VPN - not supported - end users must try different device or change software.

25th April

Windows 7 + VPN - not supported  - end users must try different device or change software.

12th April

IOS devices not playing video’s - Team responded on the day and problem is now fixed.

Support

VPN’S + BESPOKE EXTENSIONS - AD BLOCKERS

The system employed by VPN’s is designed to protect your security at your end. However it becomes a third party in between our streaming servers and your device which is being used to watch the video. If the VPN goes slow, or does not provide a constant stream this will cause playback issues. Therefore if you use a VPN and encounter playback issues we do not support that. 

BROWSERS WITH EXTENSIONS

There are hundreds of them and we do not support playback for unknown extensions.

Extensions can include Ad Blockers - we DO run pre-roll adverts and use adverts on the platform and the video’s - so if you have extensions designed to block those it is going to affect the playback of the video. We cannot support that as an issue.

We are not Google or YouTube - we do not have the resources to react to every browser extension, update and change made by many hundreds of manufacturers around the world. We do research the more popular updates and realise fixes in batches over monthly periods - be aware if you have a bespoke setup we may not be able to fix it.

ITS FREE - BUT NOT PERFECT WE WOULD AGREE!

Airgun 101 and its other platforms are free to use, we take zero financial payment for the use of the services of playing of video’s and subscription is only to sign up to the free newsletters. 

We cannot support every device, every issue and are not legally bound to do so - use and interaction with any airgun101 platform is entirely free.

If you do find an error we would like to know - but do not promise to fix it - This email address is being protected from spambots. You need JavaScript enabled to view it.

PLEASE DO NOT post questions regarding technical issues on the forum, the forum team have no access to the 101 video section, or have any access to shop systems. We clearly show the email (as above) for support - we will delete technical questions from the forum.

Harassment of issues - we have already received harassment and insults to our staff - it will not be tolerated and your account and IP will be banned from the platform - if it does not work how you think it should please feel free to start your own video site. 

NETWORK AND BROWSER REQUIREMENTS FOR AIRGUN101.COM

The quality of your playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps

In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Microsoft Edge
  • Safari 9+ 

*H.264 video (required for viewing airgun101.com videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 9.3.5+.

⚠️ Blackberry and Windows phone users: You may still able to view airgun101 videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.

⚠️Samsung users: The Samsung Internet browser (all versions) is not supported for future Live presentations. We recommend installing Chrome instead. 

SYSTEM REQUIREMENTS FOR AIRGUN101 PLAYBACK

While airgun101 video’s may work on older setups, we strongly recommend keeping your system as up to date as possible. Browsers and operating systems are constantly releasing bug fixes, security updates, and improvements, and we do our best to keep up with them as well. 

Below you’ll find our minimum requirements for airgun101 playback.

SUPPORTED BROWSERS — PLAYBACK

We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, airgun101 does not support Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching airgun101 videos.

Here is a list of our supported browsers/versions:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Internet Explorer 11*
  • Microsoft Edge
  • Safari 9+ 

*H.264 video (required for viewing airgun101 videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

*Older versions of Internet Explorer (IE 10, 9, 8, etc) that lack support for the TLS 1.2 protocol and HTML5 cannot be used to play airgun101 videos. As of January 12, 2016, Microsoft has stopped releasing updates to older versions of IE. (Microsoft's official statement on IE support can be found here)

SUPPORTED OPERATING SYSTEMS — PLAYBACK

The airgun101 player operates in a wide range of operating systems, but we can only guarantee full functionality on systems that are still being supported by their proprietors.

Microsoft has ended support for Windows XP and Windows Vista. 

The earliest version of MacOS still receiving extended support from Apple is Sierra (v. 10.12.6), and support for it is rumored to end in September 2019. Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported. 

While we still love to hear about Vimeo bugs affecting older systems, we cannot always guarantee they’ll be prioritized or solved.

Mobile/Tablets

  • Android (Lollipop) version 5.0+
  • iOS version 9.3.5+

⚠️ Blackberry and Windows phone users: You may still able to view airgun101 videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.

ENHANCED PLAYBACK

Live events

Similar to uploaded videos, playback for live events is supported on any setup that supports H.264 videos, HTML5, and Media Source (specifically required for our adaptive streaming system). Please see our supported systems for playback above, with the following exceptions:

  • Internet Explorer 11 on Windows 7 and earlier is not supported for airgun101 Live
  • The Samsung Internet browser (all versions) is also not supported for airgun101 Live. We recommend installing Chrome instead. 

5K, 6K, 7K, or 8K playback - we do not supply these streams at this time.

INTERNET CONNECTION REQUIREMENTS - PLAYBACK

We require minimum stable download speeds of 500 kbps or faster in order to view our lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster NOT a VPN to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for).

Not sure what speeds your device is receiving? Visit https://testmy.net/download (on mobile or desktop) for an estimate. We recommend performing this test a few times since bandwidth can change. 

FREQUENT BUFFERING DURING PLAYBACK

Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu (the default), if available. If “Auto” is not available, switch to one of the lower quality options. If your video still fails to start, check your estimated bandwidth https://testmy.net/download